How long after I place my order will it be sent?
All orders are packed in the order they come in. Our goal is for all orders to be shipped within 2-4 business days after the order is placed. When there been a Sale it can take a bit longer up to 9-10 business days. After our yearly Lucia Sale on December 13-14th every year we need a lot longer time to get all order out. 

How long is the delivery time?
It is hard to say. In addition to our 2-4 business days that we have to pack the order, PostNord delivers the packages. How long they take on is hard to say. But usually 2-4 working days, longer during Holidays and Black Friday. Outside Sweden it can take 4-10 workingdays.Sometimes it takes longer because the package get stuck somewhere or go missing. If this happens please keep in mind that it affect us too and we do our hardest to solve everything as fast as possible, but as we are not the ones deliver we can only trust that the shipper solve the problem as fast as possible. During Summertime, halv June- halv August it can take an extra business day as the shippingcompnay only pick up packages 2-3 times/week

When can I expect my order after your Lucia Sale?
It depends on how many order except yours that was placed during the Lucia Sale. During the years we have had the sale there been many long order and they take time to pack, so how long the wait is before being shipped is hard to say but around 20-27 workingsdays if you placed your order late during the sale and be glad your order is shipped ealier :). Bodil is working 24/7 to get all orders out as soon as possible. Please do not make your Christmas present shopping during this sale.

What is included in your Sales and special codes?
In our Sales and special codes you find everything in the store, except classes, already items on Sale, giftcards, kit of the month, Adventcalender etc

I must have my order quickly! Can it be solved?
Absolutely! But don't write it as a message on your order, send us an email at ekonomi@bwear.se with your order no and we will solve it. Please remember that  this way should not be used for every order you place.

Why don't you use DHL or another courier company?
We do use DHL and UPS, but as they often are more expensive and don't have a fixed rate like normal post we don't have that as a choice, however if we find that DHL shipping can be used within the paid shipping we use that instead.
If you don't mind the higher cost and want your package sent with DHL or another courier company send us an email and we give you the cost for it.

Why does it take so long for my order to be shipped?
Even Angelica and I get ill sometimes and that slowes down the packing time and it takes longer before orders are shipped.

I haven't received my order, how do you solve it?
What a shame! Email us at ekonomi@bwear.se and we will help you the best we can!

What happens if I paid too much in shipping or you ship together two/three orders with paid shipping?
If you have paid too much in shipping, you will be contacted by us when we know your actual shipping cost with information that you will receive a credit code to use on your next order.
If we have combined several of your orders, the shipping cost will be higher than one shipping cost, but if you still paid too much, you will, again, hear from us. However, if you paid to little in shipping we don't contact you to get more money for shipping.

I want to change my order, is it okay?
If we haven’t started on your order yet, it is absolutely possible. Just send us an email :)

How do I know I pay the right shipping?
All items in the store have a weight per meter or piece. When you make your order the shipping is calculated on the items actual weight and you pay the closes amount of shipping to that. If your order in the end is heavier than the shipping you paid for you will not be asked to pay more, as it is our job to make sure that the shipping at check out is correct.

I changed my mind and don't want my order. What to I do?
Since most of the items we sell are cut after each order and we cannot cancel the purchase if we have already processed your order. However, have we not made the order yet, can we absolutely cancel it, just beware that all penalties from PayPal or creditcards holder is paid by the buyer.

I have already made an order and just made another one. Is it possible to get everything in the same package? 
Of course! Email us the order numbers and we'll fix it! 
If you have paid more than one shipping costs and paid more than the acutal parcel weights a refund will be made when we know the actual cost for your package.

I have sent an email with questions. When will I get my answers?
We are trying to answer all emails as soon as we can but sometimes it can take up to 48 hours. If you have used ekonomi@bwear.se and don´t have an answer within those hours, send us an new email. If you email about when your order will be shipped after the Lucia Sale, it will take time before you get an answer as we use all time in packing orders than take a lot of time from packing to answer questions regarding orders placed during the biggest sale of the year, when you find the answers here in our FAQ.

Why haven´t I been informed about missing items in my order before recieving it?
As we inform in the store and on every order confirmation it can be delays resulting from sold out product or shipper irregularities, and under heavy order precuare we have chosen to ship what we have with a note about the missing item and sending the missing items when they arrive here. This is normally within 2 weeks after the original order is sent.

What happens if I need to cancel an already paid class?
We have so far manage to solve it so the student have rebooked their class to another date, after contacting us at ekonomi@bwear. Are you in this situation get in contact with us.

I didn’t get my MysteryBox?
Before each MysteryBox, an invoice is sent. If the invoice or the reminder isn’t paid, your box will be canceled. The boxes should be sent by the 5th after every box month, if no other information has been given on our website or our social media. If no information has been shared and you're still missing your box, please send an email to ekonomi@bwear.se

You have so fun hunts and competitions in your store. How do they work?
Our competitions, Easter hunt and other fun we come up with works like – To participate you get a time span during which you answers should be sent to us. They usually end at 0:00 Swedish time (when we are hopefully sleeping), i.e. if the end date is, for example, the 5th 0:00, it means that the competition is over when the 4th becomes the 5th and all contributions must be submitted by then. Images and icons remain in the store until the morning after, when they are removed after we wake up, but have no value because the fun is over. If you join and are promised a package or an Easter egg, these are anonymous and you, as a participant, cannot choose the content yourself. Packages and Easter eggs are sent with the participant's next proper order.

My order was sent back before I could get it, what do I do now?
We can absolutely send it back to you, but you will have to pay the freight for it again, as we have had to pay to redeem it from PostNord.

I want to take a class, where can I find them?
We are happy to hear you want to take a class with us. If you want to come here in Haninge you find the avalible classes in the store at "Classes - Classes-all year around". If you wish to take one else where you find where I´ll be under "What´s Up this year".

Do you always work?
No, but you could almost think we did, but Angelica and I try to take some time off when Sweden celebrate big holidays like Easter, the Swedish Nationalday, Christmas (3-4 days) and New Year (2 days) and the inbetween day if there is one :)